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My files won't open, help! (Read 5,169 times)

Techguydoug Freshman Member Offline I'm an Autonerd Posts: 23 Raleigh, NC North Carolina USA Gender:	My files won't open, help! Jan 2^nd, 2015 at 5:35pm Has anyone else faced this issue before? I click on the update tab under "Help" and it shows that I'm up to date, using Version 6.6.46.1. Any help would be greatly appreciated, all of my personal library seems to be locked out because of this failure and I had a nice collection building. Thanks for your help, Doug
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Mick LSD Guide Offline I learn every day Posts: 7,471 Toronto 400ft Ontario Canada Gender:	Re: My files won't open, help! Reply #1 - Jan 2^nd, 2015 at 7:39pm Download the latest beta version. Did you captured this Toyota file with this 6.6.46.1 ? Try rebooting your PC.
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Techguydoug

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Re: My files won't open, help!
Reply #2 - Jan 3^rd, 2015 at 5:44am

I don't know which version I was using at the time of this file being saved. I've been adding personal recordings and updating Pico as both came available. It wasn't until... the last update? that this happened. The PC gets booted up each day and still the problem remains.

The update feature in the Pico itself says the version I'm running is the most current but I see now on the Pico website that R6.10.10 just came out last month. Maybe that will fix it.
Thanks.

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Mick

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Re: My files won't open, help!
Reply #3 - Jan 3^rd, 2015 at 5:58am

Techguydoug wrote on Jan 3^rd, 2015 at 5:44am:

The update feature in the Pico itself says the version I'm running is the most current

With Pico open click on HELP and then ABOUT PICO (which is the lowest option in that list) then what pops is the version you have installed if you have 2 PCs check that they are the same number.

Techguydoug wrote on Jan 3^rd, 2015 at 5:44am:

but I see now on the Pico website that R6.10.10 just came out last month.

Go ahead and update to this version on all your PCs

Mick

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Techguydoug Freshman Member Offline I'm an Autonerd Posts: 23 Raleigh, NC North Carolina USA Gender:	Re: My files won't open, help! Reply #4 - Jan 3^rd, 2015 at 6:28am And the newest update, from Pico's website not through the pico software, fixed the issue. Thanks for the response and the idea for a software update! Doug
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Tom Roberts Autonerdz Administrator Picogroup Offline Autonerdz Founder Posts: 8,598 Olympia Washington USA Gender:	Re: My files won't open, help! Reply #5 - Jan 3^rd, 2015 at 10:23am Techguydoug wrote on Jan 3^rd, 2015 at 6:28am: And the newest update, from Pico's website not through the pico software, fixed the issue Very good. We advise not to update with the update feature within PicoScope. This often goes terribly wrong. Always download the installer to your PC and then update manually.
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