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top4 Senior Member Picogroup Offline Posts: 222 Ellwood city pa Tennessee USA Gender:	autonerdz service Sep 24^th, 2011 at 10:02pm I just want to say the custemer service from autonerdz is the best I have ever seen. I am a new member and I had a problem with my scope Tom Roberts would not give up on me and got me the help I needed Top shelf service!!!
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Mick

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Re: autonerdz service
Reply #1 - Sep 25^th, 2011 at 6:01am

top4 wrote on Sep 24^th, 2011 at 10:02pm:

I just want to say the custemer service from autonerdz is the best I have ever seen. I am a new member and I had a problem with my scope Tom Roberts would not give up on me and got me the help I neededTop shelf service!!!

You are so right top4 we have all been your position at one time or other and got the same results, Its because of this that when we see people ask about the Pico scope on other forums we want these people to have the same experience.

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Mick

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john racic

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Re: autonerdz service
Reply #2 - Sep 25^th, 2011 at 7:10am

As you read through these boards you will find some of the very best people out there at LSD. That is not a coincidence! That is because Tom has helped and prodded and not let any of us just throw up our hands and walk away.

So now we have a group that constantly strives to be the very best at this. A group mind can take you so very much further than any individual possibly could. There are people on this board that are experts at things I didn't even know existed.

So your mission, if you decide to accept, is to learn all that you can, and when others in the group need help in an area you comprehend you need to come forward and lend a hand.

That's the way Tom created these boards, and that's why it is such an active place filled with people who respect one another, and who work hard to collectively become better and better each and every day.

And I think one of Tom's better moves was to hire Brain. He is without question an integral part of all of this.

John

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Randy H.

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Re: autonerdz service
Reply #3 - Sep 25^th, 2011 at 10:56am

john racic wrote on Sep 25^th, 2011 at 7:10am:

And I think one of Tom's better moves was to hire Brain. He is without question an integral part of all of this.

I couldnt agree more. Brian is one helluva guy - easy to talk to and always very willing to help. And he knows his stuff. I called him just the other day with a non scope question (scantools) and he even helped me with that.

Bottom line - this is the best support you can get anywhere for anything. I cant say enough.

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Randy Hatton
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PEDRO SANCHEZ

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Re: autonerdz service
Reply #4 - Sep 25^th, 2011 at 11:35am

top4 wrote on Sep 24^th, 2011 at 10:02pm:

I just want to say the custemer service from autonerdz is the best I have ever seen. I am a new member and I had a problem with my scope Tom Roberts would not give up on me and got me the help I neededTop shelf service!!!

I agree, I did my research and spoke to many Pico distributors. Everyone seemed like they were in a rush to sell, sell, sell. They would not take the time to answer my questions or were not well informed about the product.

I spoke to Brian and Tom on various occasions and their service and knowledge is what sold me....not to mention access to the forums.

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PEDRO SANCHEZ

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Tom Roberts Autonerdz Administrator Picogroup Offline Autonerdz Founder Posts: 8,595 Olympia Washington USA Gender:	Re: autonerdz service Reply #5 - Sep 25^th, 2011 at 4:00pm Thank you all for your kind comments. Much appreciated. After all, we need our daily validation too. I knew Brian was a keeper when, after a short time with us, he said that this isn't a job....it's a lifestyle.
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Doug S.

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Re: autonerdz service
Reply #6 - Sep 25^th, 2011 at 6:00pm

I know I have, on a few occasions, needed some advice or assistance from either Tom or Brian and both have gone way out of their way to provide the assistance I have needed. When it comes to my PicoScope or accessories I purchase for it, I have gone to and will continue to go to Tom and Brian for them.
Thank you both Tom and Brian for all of your support! Smiley

Doug S.

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