Hi John,
Thanks for considering PicoScope. The Autonerdz PicoScope support package is free with each kit purchase. It's aso available sepatately for $350. It includes:
• Toll Free US Phone Support. No please hold hell or circular phone trees. Calls are usually answered the same day.
• Group Therapy With The Picotologist Sessions. These monthly live voice enabled internet sessions enable users to interact with each other exchanging files as well as helpful tips and techniques.
• Email Support. This is often a great way to get your issue resolved. I can’t see what your doing on the phone but sending me your psd file allows me to see exactly what you are doing and helps me to give more exacting suggestions.
• The PicoScope Tips Article. This comprehensive article covers many of the frequently asked questions and turbo charges your launch with the PicoScope.
• The Autonerdz PicoScope Users Email Group. This email list serve connects you with our users world wide and enables you to share files and offer tips or get help from the group. This is a great enhancement for your PicoScope experience.
• The Autonerdz Community Forums. Access to the PicoScope Users section of the Autonerdz Community Forums. Now including web delivered Flash tutorial movies.
None of this is meant to replace the fine direct Pico Technology factory support. This package is meant to enhance your PicoScope experience. None of us has all the answers and some issues require factory support. Also, I reserve the right to go on vacation

I know what you mean about scope features. No single unit does it all. That's why so many have more than one scope. True though, the features don't mean much if the unit cant perform to your requirements.