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Picoscope customer service (Read 861 times)
Dave Thomas
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Duson, Louisiana, USA
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Picoscope customer service
Jul 23rd, 2022 at 3:37pm  
For those that have had to send your scope in for repairs, how well were you taken care of? I have a 4425a that has been sent back twice for the same problem. The first time i got it back very quickly but it was not fixed. I sent it back in on june 8th and have not gotten it back yet. I am not bashing picoscope just didn't know if my experience is normal or an exception of the rule. To say the least i am not very happy with their customer service so far.
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Sam M.
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Chicago, Illinois, USA
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Re: Picoscope customer service
Reply #1 - Jul 24th, 2022 at 3:02am  
In my experience I was very satisfied with Pico's service.

I've sent two items out for repairs in the past:
1- I damaged my scope and needed a BNC+ connection replaced Embarrassed
2- I needed a warranty repair on my TA432 leads

My experience was very positive. I'm usually well tuned-in to customer service in these situations just being in the service and repair industry myself. (Sure we all are to a certain degree)

I remember keeping in contact with the folks down in Texas who performed the repairs and they were super helpful.

Sorry to hear what you have going on, not sure if a staffing issue or parts supply issues could be contributing.
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Dave Thomas
Junior Member
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I'm an Autonerd

Posts: 88

Duson, Louisiana, USA
Duson
Louisiana
USA
Gender: male
Re: Picoscope customer service
Reply #2 - Jul 24th, 2022 at 9:15am  
It was in texas for a while and then was shipped to the uk. In dealing with the public everyday, i know things happen sometimes. There was circumstances in texas that pushed it back for 2 weeks, but when it is getting close to 2 months i was getting worried about how they treat their customers. I have been in contact with someone over here a couple of times. I tried to get in contact with someone over in the uk by email but it went to the same person i have been in contact with. I also don't want to hound them because i know what it is like when you get a customer that constantly calls.
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