Logic wrote on Feb 1
st, 2014 at 7:52am:
Then there is the spike in issues that dealers find at 100,000km where the customer is charged a big wad of money, when the customer protests 7k into it he is taken to the new car showroom…..I see it over and over and over…
Surely the customer could take the dealer to the office of fair trading due to being ripped off by the dealer.
Logic wrote on Feb 1
st, 2014 at 7:52am:
What is interesting is that my warranty claims on parts is virtually zero, far less than the dealers warranty claims as a percentage of parts used….and you know why that is don’t you?
Certainly do, makes sense why you go to the extra length for the customer.
Logic wrote on Feb 1
st, 2014 at 7:52am:
you should see the workbooks that these techs do at training where they fill in the answers by hand in the workbooks, not only do they not know what is going on but they very frequently have literacy problems as well
I have seen some of the crap people fill out when I have attended dealer training for Toyota.
Me personally I'm not the worlds greatest speller but if I can't spell I look it up first, I sometimes road test other mechanics work prior to being handed over to the service advisor and some of the spelling and stories are pretty shocking to say the least.
Even working for a different car make it is frustrating that you can get thrown a repair order to replace X part with no other reason then have to come up with some fairy tale of why the part failed. 9 times out 10 it is the wrong part for the issue.