For those that have had to send your scope in for repairs, how well were you taken care of? I have a 4425a that has been sent back twice for the same problem. The first time i got it back very quickly but it was not fixed. I sent it back in on june 8th and have not gotten it back yet. I am not bashing picoscope just didn't know if my experience is normal or an exception of the rule. To say the least i am not very happy with their customer service so far.

In my experience I was very satisfied with Pico's service.

I've sent two items out for repairs in the past:
1- I damaged my scope and needed a BNC+ connection replaced :-[
2- I needed a warranty repair on my TA432 leads

My experience was very positive. I'm usually well tuned-in to customer service in these situations just being in the service and repair industry myself. (Sure we all are to a certain degree)

I remember keeping in contact with the folks down in Texas who performed the repairs and they were super helpful.

Sorry to hear what you have going on, not sure if a staffing issue or parts supply issues could be contributing.

It was in texas for a while and then was shipped to the uk. In dealing with the public everyday, i know things happen sometimes. There was circumstances in texas that pushed it back for 2 weeks, but when it is getting close to 2 months i was getting worried about how they treat their customers. I have been in contact with someone over here a couple of times. I tried to get in contact with someone over in the uk by email but it went to the same person i have been in contact with. I also don't want to hound them because i know what it is like when you get a customer that constantly calls.