TechSupport West Diagnostics and Equipment

 

 

 

Todd Huggard began his automotive career in 1985 and became a licensed journeyman technician with red seal endorsement in 1988. In addition he holds several ASE endorsements.

 

 Working extensively in the independent sector, Todd has dealt with nearly all makes and models on the road and has a great deal of Chrysler dealership experience.    

 

For the past several years Todd has operated a mobile diagnostic service for shops in the Okanagan area of B.C.  Now that Todd has moved to Edmonton, Alberta he has created TechSupport West Diagnostics and Equipment to help bring the Autonerdz experience to Western Canada. 

 

 

 

 

 

Located in Edmonton, Alberta, Todd has teamed up with Autonerdz to combine his expertise with our PicoScope support and training.  Canadian technicians will benefit by purchasing their PicoScope kits directly from TechSupport West Diagnostics and Equipment while still enjoying the exclusive Autonerdz PicoScope support and training system, as if they had purchased directly from Autonerdz.  This is the best of both worlds.  No expensive shipping and import duties associated with ordering from the states, plus the benefit of local service and support.  The now famous Autonerdz PicoScope support and training package costs $650 USD per year, when purchased separately.  With full kits purchased from TechSupport West Diagnostics and Equipment, it’s totally free and does not expire, or require renewal.  We don’t sell just equipment.  We sell an experience.  So, do your homework and check around.  You will find that we don’t have any competition.  There is only one smart choice for PicoScope for automotive in North America…. The Autonerdz Team.  We are THE PicoScope automotive authority in North America.

 

Todd Huggard

12223 103rd St

Edmonton, Alberta  T5G 2K2

CANADA

(780) 722-5682

(866) 474 7421 Toll Free

Contact me

 

 

 

Users have called this support system the best in the industry. 

(This support is for the original equipment and purchaser only and non-transferable)

If you would like to see comments from PicoScope users visit the PicoScope Users Comments page.

 

 

·         Toll Free US/CA Phone Support.  No please hold hell or circular phone trees.  Calls are usually answered the same day.

 

·         Group Therapy With The Picotologist Sessions.  These monthly live voice enabled Internet sessions enable users to interact with each other exchanging files as well as helpful tips and techniques.

 

·         Email Support.  This is often a great way to get your issue resolved.  I can’t see what your doing on the phone but sending me your psd file allows me to see exactly what you are doing and helps me to give more exacting suggestions.

 

·         The PicoScope CD.  This CD contains hours of PicoScope training in Flash movie format and more.  We have training on PicoScope 5 as well as the new PicoScope 6 versions.  These will really help flatten that learning curve and turbocharge your PicoScope experience

 

·           Personalized Assistance.    When needed, we can get into your PC with you and provide direct assistance.  This requires the use of free VNC software and a broadband internet connection.

 

·         The Autonerdz Community Forums.   Access to the PicoScope Users section of the Autonerdz Community Forums.  Now including web delivered Flash tutorial movies.  Also supplied on CD. 

 

·         Live Hands On Classes.   Free live hands on PicoScope training events at our facility in Olympia, Washington. These events are scheduling several times a year and have been attended by Picogroup members from the USA and Canada.

 

·The Drop Site.   The Autonerdz Drop Site is a very fast and easy way to share very large files with other Picogroup members. The PicoScope data files can be much too large to share by other means and many other helpful files are available there as well.

 

 

None of this is meant to replace the fine direct Pico Technology factory support.  This package is meant to enhance your PicoScope experience.  None of us has all the answers and some issues require factory support.  Also, We reserve the right to go on vacation :-)  Unlike the support subscription when purchased separately, the support package that comes with a kit purchase from TechSupport West Diagnostics and Equipment does not expire as long as you own the equipment.  However, if you upgrade your hardware by purchasing from another supplier, obviously the support package no longer applies to you.  Be sure to talk to us before purchasing a newer model PicoScope.  Loyalty is well rewarded.