Anthony Lamb wrote on Feb 1
st, 2014 at 3:13am:
Yes I see that BMW sees that as a threat to themselves.
but they shouldn't be looking at it that way, surely it would cost them more on warranty claims by having poorly trained technicians and poor service information. )
It does and big time along with fraudulent claims from dealers, that is why you have stupid warranty requirements where an old 1986 E24 needs a ISTA report to do a claim on a battery warranty, a car that cannot be connected to ISTA.
Mind you BMW make it very difficult for an independent to make a warranty claim at all.
What is interesting is that my warranty claims on parts is virtually zero, far less than the dealers warranty claims as a percentage of parts used….and you know why that is don’t you?
Logic wrote on Jan 31
st, 2014 at 11:38pm:
Oh by the way Anthony,....with the F cars you can now only get a schematic when logged into BMW, there is no more WDS (wiring diagram system)
Does seem counter intuitive that BMW is giving its dealers less information to diagnose cars that are getting more and more complex.
BMW seem they want the warranty period to be over so they don't care how many parts get thrown at a car as they are making a fortune in parts in the process. ) [/quote]
Bit like Microsoft, you get paid for your mistakes.
Then there is the spike in issues that dealers find at 100,000km where the customer is charged a big wad of money, when the customer protests 7k into it he is taken to the new car showroom…..I see it over and over and over…
Logic wrote on Jan 31
st, 2014 at 10:17am:
I think the dealers really have some issues and soul searching, all these wonderful over priced facilities, and no skill.
Logic wrote on Jan 31
st, 2014 at 10:17am:
On the master tech certification side of things in the dealer world/land.
From personal experience you turn up you pretty much pass that cert.
So there are heaps of dealer "certified" in different areas or even master technicians that still don't understand the basic things like voltage drop, how to use a scanner or a scope.
Looks good to have all these certificates on the wall on the waiting room for customers to see, in reality the tech is good at throwing parts but not at solving the actual problem.
As to find out I couldn't really say you could verify them here in Australia without being in that certain dealer network.
Anthony, you are absolutely correct, you should see the workbooks that these techs do at training where they fill in the answers by hand in the workbooks, not only do they not know what is going on but they very frequently have literacy problems as well.