
We Welcome Our East Coast
USA Autonerdz Affiliate

2005 — 2008: Factory Representative, Bosch Diagnostics
Sales and training of automotive diagnostic equipment,
trainer of automotive technicians
2000 — 2008: Factory Representative, Vetronix Sales Corp.
Sales and training of automotive diagnostic equipment,
trainer of automotive technicians and co-workers
1985 — 1996: Owner, Jaime Lazarus Auto Repair &
the Automotive Diagnostic Information Service,
Part-Time Automotive Technologies Instructor
at Central Florida Community College
Users have called this support system the best in the industry.
(This
support is for the original equipment and purchaser only and non-transferable)
If you would like to see comments from PicoScope users visit the PicoScope Users Comments page.
· Toll Free US/CA Phone Support. No please hold hell or circular phone trees. Calls are usually answered the same day.
· Group Therapy With The Picotologist Sessions. These monthly live voice enabled Internet sessions enable users to interact with each other exchanging files as well as helpful tips and techniques.
· Email Support. This is often a great way to get your issue resolved. I can’t see what your doing on the phone but sending me your psd file allows me to see exactly what you are doing and helps me to give more exacting suggestions.
· The PicoScope CD. This CD contains hours of PicoScope training in Flash movie format and more. We have training on PicoScope 5 as well as the new PicoScope 6 versions. These will really help flatten that learning curve and turbocharge your PicoScope experience
· Personalized Assistance. When needed, we can get into your PC with you and provide direct assistance. This requires the use of free VNC software and a broadband internet connection.
· The Autonerdz Community Forums. Access to the PicoScope Users section of the Autonerdz Community Forums. Now including web delivered Flash tutorial movies. Also supplied on CD.
· Live Hands On Classes. Free live hands on PicoScope training events at our facility in Olympia, Washington. These events are scheduling several times a year and have been attended by Picogroup members from the USA and Canada.
·The Drop Site. The Autonerdz Drop Site is a very fast and easy way to share very large files with other Picogroup members. The PicoScope data files can be much too large to share by other means and many other helpful files are available there as well.
None of this is
meant to replace the fine direct Pico Technology factory support. This
package is meant to enhance your PicoScope experience. None of us has all
the answers and some issues require factory support. Also, We reserve the
right to go on vacation :-) Unlike the support subscription when
purchased separately, the support package that comes with a kit purchase from
Auto-Know does not expire as long as you own the equipment. However, if
you upgrade your hardware by purchasing from another supplier, obviously the
support package no longer applies to you. Be sure to talk to us before
purchasing a newer model PicoScope. Loyalty is well rewarded.